OPERATIONS
Back-office systems that scale with you
From workflows to reporting to vendor tools—we help scaling teams run smoother, cleaner operations.
This isn’t just your business.
It’s your legacy.
What we deliver
Smarter, leaner ops infrastructure built to support scaling.
Process discovery and systems mapping
We work with your finance, HR, compliance, and operations teams to trace how things actually work and what’s breaking.
Process discovery and systems mapping
We work with your finance, HR, compliance, and operations teams to trace how things actually work and what’s breaking.
Process discovery and systems mapping
We work with your finance, HR, compliance, and operations teams to trace how things actually work and what’s breaking.
Workflow automation
We automate repetitive tasks using tools like Zapier, Power Automate, and Python scripts—built with logging and fallbacks.
Workflow automation
We automate repetitive tasks using tools like Zapier, Power Automate, and Python scripts—built with logging and fallbacks.
Workflow automation
We automate repetitive tasks using tools like Zapier, Power Automate, and Python scripts—built with logging and fallbacks.
Vendor evaluation and systems selection
We help you select tools for things like compliance, procurement, identity, and reporting—with a sharp eye on integration and data model fit.
Vendor evaluation and systems selection
We help you select tools for things like compliance, procurement, identity, and reporting—with a sharp eye on integration and data model fit.
Vendor evaluation and systems selection
We help you select tools for things like compliance, procurement, identity, and reporting—with a sharp eye on integration and data model fit.
Internal tooling development
We build simple web apps, admin portals, or workflow UIs where off-the-shelf options don’t cut it.
Internal tooling development
We build simple web apps, admin portals, or workflow UIs where off-the-shelf options don’t cut it.
Internal tooling development
We build simple web apps, admin portals, or workflow UIs where off-the-shelf options don’t cut it.
Systems consolidation and rationalisation
We review your stack, consolidate duplicate tools, and phase out legacy systems—reducing cost and complexity.
Systems consolidation and rationalisation
We review your stack, consolidate duplicate tools, and phase out legacy systems—reducing cost and complexity.
Systems consolidation and rationalisation
We review your stack, consolidate duplicate tools, and phase out legacy systems—reducing cost and complexity.
Reporting and visibility setup
We create dashboards and workflows to track what’s happening so your team can run operations instead of chasing status updates.
Reporting and visibility setup
We create dashboards and workflows to track what’s happening so your team can run operations instead of chasing status updates.
Reporting and visibility setup
We create dashboards and workflows to track what’s happening so your team can run operations instead of chasing status updates.
We’ve got the credentials—and
the experience to prove it
We work with the vendors mid-market teams rely on to manage their operations.
Workday Partner
We connect Workday to reporting tools, finance systems, and identity platforms to reduce double handling.
Workday Partner
We connect Workday to reporting tools, finance systems, and identity platforms to reduce double handling.
Workday Partner
We connect Workday to reporting tools, finance systems, and identity platforms to reduce double handling.
Microsoft 365 Partner
We automate internal workflows and approvals using 365 across finance, HR, and compliance teams.
Microsoft 365 Partner
We automate internal workflows and approvals using 365 across finance, HR, and compliance teams.
Microsoft 365 Partner
We automate internal workflows and approvals using 365 across finance, HR, and compliance teams.
HubSpot Partner
We sync customer and operational data between HubSpot and core business systems.
HubSpot Partner
We sync customer and operational data between HubSpot and core business systems.
HubSpot Partner
We sync customer and operational data between HubSpot and core business systems.
Customers love Halcrow
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
OUR CULTURE
OUR CULTURE
This is where good
work gets done
This is where good
work gets done
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
Our Roadmap
How we work
We trace real-world workflows, not just org charts
We start by mapping how processes actually work across teams, then design around the friction.
We trace real-world workflows, not just org charts
We start by mapping how processes actually work across teams, then design around the friction.
We trace real-world workflows, not just org charts
We start by mapping how processes actually work across teams, then design around the friction.
We automate with accountability
Every automation has logging, versioning, and owner visibility so nothing gets lost in the background.
We automate with accountability
Every automation has logging, versioning, and owner visibility so nothing gets lost in the background.
We automate with accountability
Every automation has logging, versioning, and owner visibility so nothing gets lost in the background.
We design systems to work together
Whether it’s finance data in Snowflake, HR updates in HubSpot, or SSO in Azure, we connect the dots.
We design systems to work together
Whether it’s finance data in Snowflake, HR updates in HubSpot, or SSO in Azure, we connect the dots.
We design systems to work together
Whether it’s finance data in Snowflake, HR updates in HubSpot, or SSO in Azure, we connect the dots.
We embed best practices into every layer
Permissions, audit trails, vendor security, naming conventions with no more operational duct tape.
We embed best practices into every layer
Permissions, audit trails, vendor security, naming conventions with no more operational duct tape.
We embed best practices into every layer
Permissions, audit trails, vendor security, naming conventions with no more operational duct tape.
Optional Add-Ons
Tech stack audit
We map your existing tools, usage, costs, and overlap then show you what to keep, kill, or consolidate.
Tech stack audit
We map your existing tools, usage, costs, and overlap then show you what to keep, kill, or consolidate.
Tech stack audit
We map your existing tools, usage, costs, and overlap then show you what to keep, kill, or consolidate.
Ops dashboard rollout
Track finance approvals, onboarding status, and workflows with clean dashboards your team will want to use.
Ops dashboard rollout
Track finance approvals, onboarding status, and workflows with clean dashboards your team will want to use.
Ops dashboard rollout
Track finance approvals, onboarding status, and workflows with clean dashboards your team will want to use.
Vendor policy pack
We help create lightweight policy frameworks for vendor management, procurement, and lifecycle handling.
Vendor policy pack
We help create lightweight policy frameworks for vendor management, procurement, and lifecycle handling.
Vendor policy pack
We help create lightweight policy frameworks for vendor management, procurement, and lifecycle handling.
Have questions about how our Operations service works? Let’s talk it through.
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
"Halcrow integrated so well with our operations to give us the engineering resources and expertise we need to meet the growing demands of our business."
"Halcrow integrated so well with our operations to give us the engineering resources and expertise we need to meet the growing demands of our business."
"Halcrow integrated so well with our operations to give us the engineering resources and expertise we need to meet the growing demands of our business."
David Bu
David Bu
David Bu
General Manager - Finance, Sonnel
General Manager - Finance, Sonnel
General Manager - Finance, Sonnel
Real outcomes from better operations systems
We help teams scale cleanly, stay compliant, and keep internal chaos under control.
Results
Consolidated 17 internal tools across Ops and Finance into 8, cutting SaaS spend by 45%
Results
Delivered a procurement tracker and budget dashboard in Azure to give leadership visibility into vendor approvals
Results
Rebuilt onboarding and offboarding flows with SSO and HRIS sync, reducing provisioning time from 3 days to 2 hours
Tools and technologies we use
Service and workflow
Business operations
Monitoring and reporting
Relevant frameworks and languages
Relevant frameworks and languages
Related services
Why Halcrow
We bring structure to the chaos that creeps in when companies scale.
01
Embedding systems thinking across roles and departments
Because ops doesn't live in isolation.
02
Documentation is our best practice
Everything is documented and repeatable.
03
Playbooks designed for growing mid-market teams
04
We design workflows that are clear and resilient
Every workflow we build includes error handling, visibility, and ownership.
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Frequently asked questions
What does Halcrow do?
What does Halcrow do?
What does Halcrow do?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
Who does Halcrow work with?
Who does Halcrow work with?
Who does Halcrow work with?
Which industries does Halcrow support?
Which industries does Halcrow support?
Which industries does Halcrow support?
What is an embedded team model?
What is an embedded team model?
What is an embedded team model?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?