Roll out a new application and make it stick
Starting is easy. Finishing well takes focus, adoption, and the right team in your corner.
Roll out a new application and make it stick
Starting is easy. Finishing well takes focus, adoption, and the right team in your corner.
The difference between rolling it out and making it work
There’s a big gap between switching on a tool and making it part of how your business actually runs. Here’s how most teams approach rollouts—and how high-performing teams do it better.
How teams normally approach rollouts
How teams normally approach rollouts
Treat the vendor’s implementation playbook as a one-size-fits-all guide
Focus on configuration instead of integration or long-term ownership
Hand off rollout to IT with no commercial alignment or internal accountability
Treat the vendor’s implementation playbook as a one-size-fits-all guide
Focus on configuration instead of integration or long-term ownership
Hand off rollout to IT with no commercial alignment or internal accountability
How great teams approach it
How great teams approach it
Design around real roles, workflows, and business logic from the start
Build with the post-launch phase in mind—training, change, and iteration baked in
Embed cross-functional owners and treat the rollout as a business initiative, not just a tech project
Design around real roles, workflows, and business logic from the start
Build with the post-launch phase in mind—training, change, and iteration baked in
Embed cross-functional owners and treat the rollout as a business initiative, not just a tech project
VS
This is how Halcrow rolls out new applications
We don’t follow the standard vendor setup. We shape the rollout around how your business actually runs and where it’s going next.
Business logic leads, then platform configuration follows
Automations and alerts designed around business triggers, not platform defaults
Access and roles defined for accountability, not just permissions
Post-launch iteration planned from day zero—not deferred to ‘phase two’
Internal rollout sequenced for momentum rather than dates on a Gantt chart
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”
“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”
“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”
Tim Buric
Tim Buric
Tim Buric
CTO, Agilyx Group
CTO, Agilyx Group
CTO, Agilyx Group
Key Deliverables
What we deliver
Rollout roadmap with business-first priorities
A clear, staged plan that aligns the implementation to your team structure, pain points, and goals, not just vendor modules.
Rollout roadmap with business-first priorities
A clear, staged plan that aligns the implementation to your team structure, pain points, and goals, not just vendor modules.
Rollout roadmap with business-first priorities
A clear, staged plan that aligns the implementation to your team structure, pain points, and goals, not just vendor modules.
System configuration built around real workflows
Every field, permission, and process mapped to how your team already works so it fits from day one.
System configuration built around real workflows
Every field, permission, and process mapped to how your team already works so it fits from day one.
System configuration built around real workflows
Every field, permission, and process mapped to how your team already works so it fits from day one.
Data migration that doesn’t break things
Structured planning, testing, and cleanup to ensure what moves across is clean, relevant, and usable.
Data migration that doesn’t break things
Structured planning, testing, and cleanup to ensure what moves across is clean, relevant, and usable.
Data migration that doesn’t break things
Structured planning, testing, and cleanup to ensure what moves across is clean, relevant, and usable.
Integrations wired in properly, not patched later
We connect your new app to critical tools and systems with clean data flows and minimal disruption.
Integrations wired in properly, not patched later
We connect your new app to critical tools and systems with clean data flows and minimal disruption.
Integrations wired in properly, not patched later
We connect your new app to critical tools and systems with clean data flows and minimal disruption.
Training and enablement for fast adoption
Internal rollout, onboarding, and light governance designed to get people using the system instead of quietly avoiding it.
Training and enablement for fast adoption
Internal rollout, onboarding, and light governance designed to get people using the system instead of quietly avoiding it.
Training and enablement for fast adoption
Internal rollout, onboarding, and light governance designed to get people using the system instead of quietly avoiding it.
Stabilisation and iteration post-launch
We don’t vanish at go-live. We track usage, fix gaps, and help the platform evolve.
Stabilisation and iteration post-launch
We don’t vanish at go-live. We track usage, fix gaps, and help the platform evolve.
Stabilisation and iteration post-launch
We don’t vanish at go-live. We track usage, fix gaps, and help the platform evolve.
Optional Add-Ons
Vendor selection and ROI modelling
Get help choosing the right tool and validating the business case before you commit.
Vendor selection and ROI modelling
Get help choosing the right tool and validating the business case before you commit.
Vendor selection and ROI modelling
Get help choosing the right tool and validating the business case before you commit.
Process re-design and workflow optimisation
If your internal ops are messy, we’ll help streamline and shape them before mapping to the platform.
Process re-design and workflow optimisation
If your internal ops are messy, we’ll help streamline and shape them before mapping to the platform.
Process re-design and workflow optimisation
If your internal ops are messy, we’ll help streamline and shape them before mapping to the platform.
Reporting and automation design
Get dashboards and automated alerts that actually matter to your team from day one.
Reporting and automation design
Get dashboards and automated alerts that actually matter to your team from day one.
Reporting and automation design
Get dashboards and automated alerts that actually matter to your team from day one.
Have any questions?
We’ll walk you through what your rollout needs (and what it doesn’t).
What we build
Rolling out tools you don't just launch, but lean on as you scale.
CRMs that match how your team actually sells
From lead routing to reporting, we tailor every field, flow, and object around your real sales process.
CRMs that match how your team actually sells
From lead routing to reporting, we tailor every field, flow, and object around your real sales process.
CRMs that match how your team actually sells
From lead routing to reporting, we tailor every field, flow, and object around your real sales process.
ERPs that don’t overcomplicate the basics
Clean implementations focused on what you actually use—finance, inventory, procurement, and approvals.
ERPs that don’t overcomplicate the basics
Clean implementations focused on what you actually use—finance, inventory, procurement, and approvals.
ERPs that don’t overcomplicate the basics
Clean implementations focused on what you actually use—finance, inventory, procurement, and approvals.
HR and people systems built for self-service
Leave requests, payroll, reviews, and onboarding—all wired for complete control and visibility.
HR and people systems built for self-service
Leave requests, payroll, reviews, and onboarding—all wired for complete control and visibility.
HR and people systems built for self-service
Leave requests, payroll, reviews, and onboarding—all wired for complete control and visibility.
Commerce platforms that plug in, not pile on
From product catalogue to fulfilment, we integrate your eComm stack into the rest of the business.
Commerce platforms that plug in, not pile on
From product catalogue to fulfilment, we integrate your eComm stack into the rest of the business.
Commerce platforms that plug in, not pile on
From product catalogue to fulfilment, we integrate your eComm stack into the rest of the business.
Support and ops tools that drive resolution
Clear flows, defined SLAs, and the visibility your team needs to fix things fast.
Support and ops tools that drive resolution
Clear flows, defined SLAs, and the visibility your team needs to fix things fast.
Support and ops tools that drive resolution
Clear flows, defined SLAs, and the visibility your team needs to fix things fast.
Marketing automation that doesn’t get ignored
Campaigns, segmentation, and customer journeys that actually reflect your buyer lifecycle.
Marketing automation that doesn’t get ignored
Campaigns, segmentation, and customer journeys that actually reflect your buyer lifecycle.
Marketing automation that doesn’t get ignored
Campaigns, segmentation, and customer journeys that actually reflect your buyer lifecycle.
What happens when implementation is led by outcomes, not modules
Too many teams follow the vendor’s checklist and miss the business case. We align every step of the rollout to what needs to work.
Results
Achieved 93% CRM adoption in month one with a tailored Salesforce rollout across sales, ops, and service
Results
Cut payroll errors by 90% after rebuilding HR and finance workflows inside Workday
Results
Reduced order fulfilment delays by 75% through a clean Shopify–NetSuite integration with live stock sync
Customers love Halcrow
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
OUR CULTURE
OUR CULTURE
This is where good
work gets done
This is where good
work gets done
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
Tools and technologies we use
We bring deep expertise across the platforms your business runs on. Our certified engineers don't just use these tools—they know how to bend them to your competitive advantage.
Services that connect the dots
Services that connect the dots
Why work with Halcrow
With a heritage in craftsmanship and a mindset for scale, we don’t just plug things in. We align tools to people, workflows, and commercial goals. Because rolling out software is easy. Making it work is rare.
01
Specialists
You'll be working with certified team members who have deep domain expertise
01
Specialists
You'll be working with certified team members who have deep domain expertise
01
Specialists
You'll be working with certified team members who have deep domain expertise
02
Ownership
We work like your internal team, with shared accountability
02
Ownership
We work like your internal team, with shared accountability
02
Ownership
We work like your internal team, with shared accountability
03
Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
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Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
03
Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Frequently asked questions
What does Halcrow do?
What does Halcrow do?
What does Halcrow do?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
Who does Halcrow work with?
Who does Halcrow work with?
Who does Halcrow work with?
Which industries does Halcrow support?
Which industries does Halcrow support?
Which industries does Halcrow support?
What is an embedded team model?
What is an embedded team model?
What is an embedded team model?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?