HALCROW + MICROSOFT DYNAMICS 365

Microsoft Dynamics 365, showing you how your business really runs

We help teams clean up, connect, and modernise Dynamics—so you can manage sales, service, and operations without getting lost in disconnected workflows, clunky forms, or guesswork reporting.

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Code editor
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In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.
In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.
In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.

This isn’t just your business.

It’s your legacy.

We’ve got the credentials—and the experience to back them

We’ve delivered Dynamics across sales, service, and finance—fixing broken implementations, integrating with Microsoft 365, and building dashboards that show what’s really happening inside the business.


Expertise & Certifications

31

Certifications

We’re a certified Microsoft Dynamics partner with 31 active certifications across CRM, ERP, and customisation.

We’re a certified Microsoft Dynamics partner with 31 active certifications across CRM, ERP, and customisation.

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Azure Partner

We rebuild Dynamics to reflect how your teams sell, track, and deliver.

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Azure Partner

We rebuild Dynamics to reflect how your teams sell, track, and deliver.

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Azure Partner

We rebuild Dynamics to reflect how your teams sell, track, and deliver.

Customers love Halcrow

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Common misconceptions

The difference between using it and using it well

Microsoft Dynamics 365 isn't just a CRM or ERP—it’s the system of record that powers decisions, if you build it that way.

How teams normally use it

How teams normally use it

Let sales, ops, and finance run disconnected processes

Treat reporting as an afterthought instead of part of the system design

Avoid integrations, then wonder why everything feels manual

Let sales, ops, and finance run disconnected processes

Treat reporting as an afterthought instead of part of the system design

Avoid integrations, then wonder why everything feels manual

How good teams approach it

How good teams approach it

Structure Dynamics around real business workflows and ownership

Use integrations to sync ops, finance, and CRM in one environment

Build reporting into the system—not as a separate export step

Structure Dynamics around real business workflows and ownership

Use integrations to sync ops, finance, and CRM in one environment

Build reporting into the system—not as a separate export step

VS

This is how Halcrow does Microsoft Dynamics 365

We don’t just implement modules. We build the connective systems that make Dynamics useful across sales, ops, and finance.

We start with how your business actually operates—not just the off-the-shelf configuration

We integrate Dynamics with Microsoft 365, Power BI, NetSuite, and ServiceNow

We automate approvals, routing, and workflows between departments

We make reporting live, meaningful, and accessible to non-technical teams

We simplify processes instead of adding fields no one will fill

We embed directly with your team to fix what matters right now

TESTIMONIAL

TESTIMONIAL

TESTIMONIAL

“Halcrow took the time to understand our business and knew all the tech we needed. It was a pleasure to work with them as they acted as an extension of our team.”

“Halcrow took the time to understand our business and knew all the tech we needed. It was a pleasure to work with them as they acted as an extension of our team.”

“Halcrow took the time to understand our business and knew all the tech we needed. It was a pleasure to work with them as they acted as an extension of our team.”

Luke Schwigtenberg

Luke Schwigtenberg

Luke Schwigtenberg

R&D Head, The Banktech Group

R&D Head, The Banktech Group

R&D Head, The Banktech Group

What we build in Microsoft Dynamics 365

Sales processes that convert

From lead intake to closed-won, with logic, routing, and visibility built in

Sales processes that convert

From lead intake to closed-won, with logic, routing, and visibility built in

Sales processes that convert

From lead intake to closed-won, with logic, routing, and visibility built in

Customer service systems

End-to-end case management, escalations, SLAs, and integrated support flows

Customer service systems

End-to-end case management, escalations, SLAs, and integrated support flows

Customer service systems

End-to-end case management, escalations, SLAs, and integrated support flows

Operational automation

Cross-functional workflows that reduce back-and-forth across sales, ops, and finance

Operational automation

Cross-functional workflows that reduce back-and-forth across sales, ops, and finance

Operational automation

Cross-functional workflows that reduce back-and-forth across sales, ops, and finance

Role-specific reporting

Dashboards that make performance visible to frontline staff, managers, and execs

Role-specific reporting

Dashboards that make performance visible to frontline staff, managers, and execs

Role-specific reporting

Dashboards that make performance visible to frontline staff, managers, and execs

Tightly integrated ecosystems

Seamless connections to Microsoft 365, NetSuite, Salesforce, and ServiceNow

Tightly integrated ecosystems

Seamless connections to Microsoft 365, NetSuite, Salesforce, and ServiceNow

Tightly integrated ecosystems

Seamless connections to Microsoft 365, NetSuite, Salesforce, and ServiceNow

Migration and rebuilds

Cleanups of legacy setups or full replatforming from broken implementations

Migration and rebuilds

Cleanups of legacy setups or full replatforming from broken implementations

Migration and rebuilds

Cleanups of legacy setups or full replatforming from broken implementations

What happens when Dynamics reflects your business—not just your org chart

We help organisations turn Dynamics from a bloated admin tool into a live system that shows how the business is performing.

Results

Automated sales workflows cut average deal approval time from 4 days to 18 hours

Results

Rebuilt reporting stack to eliminate weekly exports—now delivered in real time via Power BI

Results

Integrated NetSuite, ServiceNow, and Dynamics in 6 weeks, syncing sales, billing, and support

OUR CULTURE

OUR CULTURE

This is where good
work gets done

This is where good
work gets done

We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.

We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.

Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.

Why Microsoft Dynamics 365 is a good choice for scaling companies

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Covers the full lifecycle

Sales, service, ops, and finance in one platform

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Covers the full lifecycle

Sales, service, ops, and finance in one platform

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Covers the full lifecycle

Sales, service, ops, and finance in one platform

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Strong Microsoft ecosystem fit

Works seamlessly with 365, Power BI, and Azure

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Strong Microsoft ecosystem fit

Works seamlessly with 365, Power BI, and Azure

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Strong Microsoft ecosystem fit

Works seamlessly with 365, Power BI, and Azure

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Highly configurable

Can flex to your processes, not just force-fit theirs

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Highly configurable

Can flex to your processes, not just force-fit theirs

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Highly configurable

Can flex to your processes, not just force-fit theirs

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Built for enterprise logic

Complex roles, workflows, approvals, and permissions

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Built for enterprise logic

Complex roles, workflows, approvals, and permissions

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Built for enterprise logic

Complex roles, workflows, approvals, and permissions

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Supports operational visibility

Rich reporting and dashboards baked in

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Supports operational visibility

Rich reporting and dashboards baked in

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Supports operational visibility

Rich reporting and dashboards baked in

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Scales with you

From lean teams to full-blown global ops

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Scales with you

From lean teams to full-blown global ops

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Scales with you

From lean teams to full-blown global ops

Why work with Halcrow

01

Specialists

You'll be working with certified team members who have deep domain expertise

01

Specialists

You'll be working with certified team members who have deep domain expertise

01

Specialists

You'll be working with certified team members who have deep domain expertise

02

Ownership

We work like your internal team, with shared accountability

02

Ownership

We work like your internal team, with shared accountability

02

Ownership

We work like your internal team, with shared accountability

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

04

Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

04

Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

04

Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

Let's find out if we're your unfair advantage

Let's find out if we're your unfair advantage

Let's find out if we're your unfair advantage

Frequently asked questions

What does Halcrow do?

What does Halcrow do?

What does Halcrow do?

How is Halcrow different from a software agency or consultancy?

How is Halcrow different from a software agency or consultancy?

How is Halcrow different from a software agency or consultancy?

Who does Halcrow work with?

Who does Halcrow work with?

Who does Halcrow work with?

Which industries does Halcrow support?

Which industries does Halcrow support?

Which industries does Halcrow support?

What is an embedded team model?

What is an embedded team model?

What is an embedded team model?

What if I don't know exactly what I need yet?

What if I don't know exactly what I need yet?

What if I don't know exactly what I need yet?