HALCROW + ATLASSIAN

Atlassian, working like a tool—not a to-do list

We help teams streamline Jira, Confluence, and Service Management so they can plan, build, and deliver without drowning in updates, cluttered boards, or endless workflows.

Code editor
Code editor
Code editor
In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.
In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.
In a dimly lit room, a person is seated at a wooden desk, focused on a dual-monitor setup displaying lines of code, with a laptop open beside them, a steaming mug and a modern desk lamp adding a cozy atmosphere.

This isn’t just your business.

It’s your legacy.

We’ve got the credentials—and the experience to back them

We’ve worked across engineering, product, and operations teams to overhaul Jira, Confluence, and Service Management—bringing structure, speed, and sanity to delivery tooling without layering on red tape.


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Our team holds:

Atlassian Certified Jira Project Administrator

Atlassian Certified Jira Project Administrator

Atlassian Certified Jira Project Administrator

Atlassian Certified Jira Service Management Administrator

Atlassian Certified Jira Service Management Administrator

Atlassian Certified Jira Service Management Administrator

Atlassian Certified Confluence Space Administrator

Atlassian Certified Confluence Space Administrator

Atlassian Certified Confluence Space Administrator

Advanced Roadmaps for Jira Certification

Advanced Roadmaps for Jira Certification

Advanced Roadmaps for Jira Certification

Plus Deep Experience In:

Jira Cloud & Data Center architecture

Jira Cloud & Data Center architecture

Jira Cloud & Data Center architecture

Advanced permissions and global configuration

Advanced permissions and global configuration

Advanced permissions and global configuration

Custom scripting (e.g. using Automation for Jira, ScriptRunner)

Custom scripting (e.g. using Automation for Jira, ScriptRunner)

Custom scripting (e.g. using Automation for Jira, ScriptRunner)

API-based integrations (e.g. GitHub, Salesforce, AWS, ServiceNow)

API-based integrations (e.g. GitHub, Salesforce, AWS, ServiceNow)

API-based integrations (e.g. GitHub, Salesforce, AWS, ServiceNow)

Migrations from Server to Cloud

Migrations from Server to Cloud

Migrations from Server to Cloud

Marketplace app evaluations and tuning

Marketplace app evaluations and tuning

Marketplace app evaluations and tuning

Confluence macros, templates, and usage design

Confluence macros, templates, and usage design

Confluence macros, templates, and usage design

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App screenshot

Atlassian Partner

We set up Jira and Confluence for delivery workflows, sprint cadences, and engineering visibility.

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App screenshot

Atlassian Partner

We set up Jira and Confluence for delivery workflows, sprint cadences, and engineering visibility.

Abstract gradient
App screenshot

Atlassian Partner

We set up Jira and Confluence for delivery workflows, sprint cadences, and engineering visibility.

Customers love Halcrow

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs

Common misconceptions

The difference between using it and using it well

It’s not about the toolset—it’s about whether the system helps teams deliver, or gets in their way.

How teams normally use it

How teams normally use it

Treat Jira like a compliance tool instead of a delivery enabler

Let boards and projects multiply with no clear ownership

Spend more time updating tickets than shipping work

Treat Jira like a compliance tool instead of a delivery enabler

Let boards and projects multiply with no clear ownership

Spend more time updating tickets than shipping work

How good teams approach it

How good teams approach it

Design workflows around how teams actually plan and ship

Clean up cluttered configs, permissions, and automations

Connect Jira to roadmap, reporting, and ops tools for true visibility

Design workflows around how teams actually plan and ship

Clean up cluttered configs, permissions, and automations

Connect Jira to roadmap, reporting, and ops tools for true visibility

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This is how Halcrow does Atlassian

We don’t just optimise tickets—we design systems that support pace, clarity, and accountability across fast-moving teams.

We work directly with product, engineering, and delivery leaders—not just tooling admins

We streamline Jira boards, workflows, and permissions to reflect how your team actually works

We implement clear naming, reporting, and sprint structures to reduce noise

We connect Atlassian to your roadmap tools, analytics, and comms stack

We help leadership get visibility without slowing down execution

We simplify Service Management and Confluence for easy handoffs across teams

TESTIMONIAL

TESTIMONIAL

TESTIMONIAL

“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”

“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”

“In a short period of time, Halcrow demonstrated an exceptional ability to align the right technical expertise with our specific needs.”

Tim Buric

Tim Buric

Tim Buric

CTO, Agilyx Group

CTO, Agilyx Group

CTO, Agilyx Group

What we build in Atlassian

Jira project restructuring

Fewer boards, cleaner flows, better delivery

Jira project restructuring

Fewer boards, cleaner flows, better delivery

Jira project restructuring

Fewer boards, cleaner flows, better delivery

Sprint and backlog design

Align planning with real-world team velocity

Sprint and backlog design

Align planning with real-world team velocity

Sprint and backlog design

Align planning with real-world team velocity

Service Desk flows

Fast triage, ownership, and escalations

Service Desk flows

Fast triage, ownership, and escalations

Service Desk flows

Fast triage, ownership, and escalations

Confluence setup

Clean templates, smart linking, zero sprawl

Confluence setup

Clean templates, smart linking, zero sprawl

Confluence setup

Clean templates, smart linking, zero sprawl

Reporting dashboards

Actionable insights into progress, blockers, and scope

Reporting dashboards

Actionable insights into progress, blockers, and scope

Reporting dashboards

Actionable insights into progress, blockers, and scope

Tool integrations

Connect Jira to GitHub, Slack, Figma, and Notion

Tool integrations

Connect Jira to GitHub, Slack, Figma, and Notion

Tool integrations

Connect Jira to GitHub, Slack, Figma, and Notion

What happens when Atlassian stops adding extra work

We help teams escape the ticket-chasing treadmill—so they spend less time updating Jira, and more time actually delivering.

Results

Cut Jira ticket volume by 50% with board consolidation and clearer workflows

Results

Improved sprint delivery accuracy by 40% via better backlog and reporting setup

Results

Reduced update overhead by 60% with automation and streamlined dashboards

OUR CULTURE

OUR CULTURE

This is where good
work gets done

This is where good
work gets done

We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.

We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.

Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.
Message from CEO Sam Halcrow, showcasing trust and innovation as a technology partner.

Why Atlassian is a good choice for scaling companies

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Flexible delivery tooling

Works for product, engineering, and ops at any stage

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Flexible delivery tooling

Works for product, engineering, and ops at any stage

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Flexible delivery tooling

Works for product, engineering, and ops at any stage

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Strong reporting and traceability

End-to-end visibility from roadmap to rollout

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Strong reporting and traceability

End-to-end visibility from roadmap to rollout

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Strong reporting and traceability

End-to-end visibility from roadmap to rollout

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Integrates cleanly

Easy connections to GitHub, Slack, Figma, and more

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Integrates cleanly

Easy connections to GitHub, Slack, Figma, and more

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Integrates cleanly

Easy connections to GitHub, Slack, Figma, and more

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Highly customisable

Adapt workflows without reinventing everything

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Highly customisable

Adapt workflows without reinventing everything

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Highly customisable

Adapt workflows without reinventing everything

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Supports autonomy

Teams can move fast while leadership stays aligned

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Supports autonomy

Teams can move fast while leadership stays aligned

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Supports autonomy

Teams can move fast while leadership stays aligned

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Proven at scale

Used by high-performing teams around the world

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Proven at scale

Used by high-performing teams around the world

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Proven at scale

Used by high-performing teams around the world

Why work with Halcrow

01

Specialists

You'll be working with certified team members who have deep domain expertise

01

Specialists

You'll be working with certified team members who have deep domain expertise

01

Specialists

You'll be working with certified team members who have deep domain expertise

02

Ownership

We work like your internal team, with shared accountability

02

Ownership

We work like your internal team, with shared accountability

02

Ownership

We work like your internal team, with shared accountability

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

03

Obsession

We sweat every detail, test every edge case, and don’t stop until everything works beautifully

04

Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

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Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

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Craftsmanship

From model cars to modern systems, we’ve always cared about how it’s made

Let's find out if we're your unfair advantage

Let's find out if we're your unfair advantage

Let's find out if we're your unfair advantage

Relevant services

Frequently asked questions

What does Halcrow do?

What does Halcrow do?

What does Halcrow do?

How is Halcrow different from a software agency or consultancy?

How is Halcrow different from a software agency or consultancy?

How is Halcrow different from a software agency or consultancy?

Who does Halcrow work with?

Who does Halcrow work with?

Who does Halcrow work with?

Which industries does Halcrow support?

Which industries does Halcrow support?

Which industries does Halcrow support?

What is an embedded team model?

What is an embedded team model?

What is an embedded team model?

What if I don't know exactly what I need yet?

What if I don't know exactly what I need yet?

What if I don't know exactly what I need yet?