HALCROW + SERVICENOW
ServiceNow, reshaped to move work forward
We help teams use ServiceNow as more than just a request system—transforming it into a workflow engine that connects operations, reduces noise, and helps people get things done faster.
This isn’t just your business.
It’s your legacy.
We’ve got the credentials—and the experience to back them
We’ve rebuilt ServiceNow environments for teams across ops, IT, finance, and product—consolidating workflows, cutting through process clutter, and creating systems people actually use.
Expertise & Certifications
23
Certifications
We’re a certified ServiceNow partner with 23 active certifications across ITSM, platform configuration, and workflow design.
We’re a certified ServiceNow partner with 23 active certifications across ITSM, platform configuration, and workflow design.
ServiceNow Partner
We turn ServiceNow into an engine for triage, resolution, and automation.
ServiceNow Partner
We turn ServiceNow into an engine for triage, resolution, and automation.
ServiceNow Partner
We turn ServiceNow into an engine for triage, resolution, and automation.
Customers love Halcrow
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Over one million engineering hours delivered to Australia's mid-market entrepreneurs and intrapreneurs
Common misconceptions
The difference between using it and using it well
ServiceNow isn't a ticketing system—it’s an operational platform. But only if you treat it like one.
How teams normally use it
How teams normally use it
Let workflows pile up without clear ownership or purpose
Create forms and flows no one understands or uses
Treat it as “IT’s tool” instead of a business-wide engine
Let workflows pile up without clear ownership or purpose
Create forms and flows no one understands or uses
Treat it as “IT’s tool” instead of a business-wide engine
How good teams approach it
How good teams approach it
Design workflows around real business logic, not templates
Integrate ServiceNow with apps like Jira, Dynamics, Slack, and M365
Use dashboards and automation to drive accountability and throughput
Design workflows around real business logic, not templates
Integrate ServiceNow with apps like Jira, Dynamics, Slack, and M365
Use dashboards and automation to drive accountability and throughput
VS
This is how Halcrow does ServiceNow
We don’t just build forms. We build operational systems that scale, integrate, and drive results.
We map workflows to actual business priorities, not ticket categories
We consolidate overlapping modules to reduce clutter and duplication
We embed ServiceNow into your broader operating rhythm—not just IT
We integrate with CRM, ERP, comms tools, and data platforms
We track flow efficiency and throughput—not just volume
We work shoulder-to-shoulder with ops and engineering
TESTIMONIAL
TESTIMONIAL
TESTIMONIAL
"I've worked with the team at Halcrow for over 4 years over multiple projects. Phenomenal team."
"I've worked with the team at Halcrow for over 4 years over multiple projects. Phenomenal team."
"I've worked with the team at Halcrow for over 4 years over multiple projects. Phenomenal team."
Andrew Raso
Andrew Raso
Andrew Raso
Co-Founder & CEO, Online Marketing Gurus
Co-Founder & CEO, Online Marketing Gurus
Co-Founder & CEO, Online Marketing Gurus
What we build in ServiceNow
Workflow engines
Smart routing, escalation, and automation for cross-team requests
Workflow engines
Smart routing, escalation, and automation for cross-team requests
Workflow engines
Smart routing, escalation, and automation for cross-team requests
Service portals
Clean, simple front doors for internal users
Service portals
Clean, simple front doors for internal users
Service portals
Clean, simple front doors for internal users
Integrations with Jira, Slack, M365, and CRMs
So work moves between systems
Integrations with Jira, Slack, M365, and CRMs
So work moves between systems
Integrations with Jira, Slack, M365, and CRMs
So work moves between systems
Custom dashboards and SLAs
Track performance across teams and services
Custom dashboards and SLAs
Track performance across teams and services
Custom dashboards and SLAs
Track performance across teams and services
Ops process automation
Onboarding, offboarding, finance approvals, and more
Ops process automation
Onboarding, offboarding, finance approvals, and more
Ops process automation
Onboarding, offboarding, finance approvals, and more
Consolidation and cleanup
Turn sprawl into a clean, scalable foundation
Consolidation and cleanup
Turn sprawl into a clean, scalable foundation
Consolidation and cleanup
Turn sprawl into a clean, scalable foundation
What happens when ServiceNow becomes your operational backbone
We’ve helped teams replace fragmented workflows with clear, connected systems—giving ops leaders visibility, accountability, and the ability to move faster.
Results
Automated 85% of internal service requests across IT and finance using structured forms and workflows
Results
Integrated ServiceNow with Jira, Slack, and NetSuite to reduce handoff delays by 40%
Results
Cut average response times from 3 days to under 10 hours by consolidating intake and routing
OUR CULTURE
OUR CULTURE
This is where good
work gets done
This is where good
work gets done
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
We only hire great minds who treat your ambition as their own—a culture that’s just been recognised with the Best Workplaces in Technology award.
Why ServiceNow is a good choice for scaling companies
Built for scale
From single-team use cases to enterprise-wide transformation
Built for scale
From single-team use cases to enterprise-wide transformation
Built for scale
From single-team use cases to enterprise-wide transformation
Flexible workflow engine
Custom flows for IT, HR, finance, and ops
Flexible workflow engine
Custom flows for IT, HR, finance, and ops
Flexible workflow engine
Custom flows for IT, HR, finance, and ops
Strong integration support
Works well with Slack, Jira, M365, Dynamics, and more
Strong integration support
Works well with Slack, Jira, M365, Dynamics, and more
Strong integration support
Works well with Slack, Jira, M365, Dynamics, and more
Rich reporting
SLAs, dashboards, and metrics that support decision-making
Rich reporting
SLAs, dashboards, and metrics that support decision-making
Rich reporting
SLAs, dashboards, and metrics that support decision-making
Supports compliance
Built-in audit trails, access controls, and tracking
Supports compliance
Built-in audit trails, access controls, and tracking
Supports compliance
Built-in audit trails, access controls, and tracking
Used by leading teams
Trusted by fast-growth and enterprise companies alike
Used by leading teams
Trusted by fast-growth and enterprise companies alike
Used by leading teams
Trusted by fast-growth and enterprise companies alike
Why work with Halcrow
01
Specialists
You'll be working with certified team members who have deep domain expertise
01
Specialists
You'll be working with certified team members who have deep domain expertise
01
Specialists
You'll be working with certified team members who have deep domain expertise
02
Ownership
We work like your internal team, with shared accountability
02
Ownership
We work like your internal team, with shared accountability
02
Ownership
We work like your internal team, with shared accountability
03
Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
03
Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
03
Obsession
We sweat every detail, test every edge case, and don’t stop until everything works beautifully
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
04
Craftsmanship
From model cars to modern systems, we’ve always cared about how it’s made
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Let's find out if we're your unfair advantage
Relevant applications
Where else we can help if ServiceNow is part of your stack.
Relevant frameworks and languages
Relevant frameworks and languages
Java
Used for enterprise-grade backend systems, APIs, and high-throughput services
Java
Used for enterprise-grade backend systems, APIs, and high-throughput services
Java
Used for enterprise-grade backend systems, APIs, and high-throughput services
Relevant services
Frequently asked questions
What does Halcrow do?
What does Halcrow do?
What does Halcrow do?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
How is Halcrow different from a software agency or consultancy?
Who does Halcrow work with?
Who does Halcrow work with?
Who does Halcrow work with?
Which industries does Halcrow support?
Which industries does Halcrow support?
Which industries does Halcrow support?
What is an embedded team model?
What is an embedded team model?
What is an embedded team model?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?
What if I don't know exactly what I need yet?